Digitisation paves the way to the smart home

The so‑called internet of things, smart building and smart home technologies all connect devices, buildings and people. This offers added value not only for Deutsche Wohnen, but also and above all for our customers, as they can then enjoy the benefits of smart living even more intensively.



My intelligent Assistant (MiA) takes us a decisive step in the direction of the digital home of the future. The tenants there can be more energy‑efficient and environmentally friendly by controlling their heating and lighting settings via a tablet or an app before they come home. The concept also includes a personal voice assistant, keyless access systems, video intercoms and, in future, the use of a battery charging station for an electric car.


At the same time, we intend to successively install the electronic key and access system KIWI throughout our entire portfolio of around 17,000 buildings. This enhances the security and efficiency of our asset management and offers our customers and service providers greater convenience. So far around 7,000 main doors have been fitted with KIWI.

Around 40% of our buildings fitted with the KIWI electronic access system

Digital Tools in Letting

Digitisation plays a growing role in our dialogue with our customers. Our new marketing tool HERMI is a good example; it manages the tenant turnover process. The entire process is contained in this digital application – from the final return of the apartment by the departing tenant and recording of any defects, through to contracts for renovation and maintenance, new letting and signing of contracts. Both we as landlord and the prospective tenants benefit from this transparent and efficient process. We have also introduced the option of viewing apartments online in order to give prospective tenants a better impression of the property. The 360‑degree guided tours are also available on property renting websites and work on both desktop and mobile devices.

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