First things first: the majority of Deutsche Wohnen’s tenants are satisfied to very satisfied with their living conditions, their neighbourhood and their landlord. This was a finding of Deutsche Wohnen’s latest representative tenant survey, which was conducted in autumn 2019. A total of 34,000 households throughout Germany were written to, including individual districts in their entirety, first and foremost in Berlin. Deutsche Wohnen SE Management Board member Lars Urbansky took a very close look at the survey and its results and outlines the conclusions that can be drawn.
Mr Urbansky, what would you say were the most important results of the survey?
Firstly, we are happy that we have been able to incorporate the opinions of the people who really count – namely our tenants – in the public debate over the past few months. The survey results show that they feel they are in good hands with us. This is very good news. We are especially delighted to have further improved our results in comparison to the 2017 survey – in spite of the public debate.
Which figures does this apply to in particular?
The tenants’ satisfaction with their apartments is now at 87%, compared with 81% in 2017. 78% of those surveyed are satisfied to very satisfied with Deutsche Wohnen as a whole, which equates to an increase of seven percentage points over 2017 – likewise a good result!
You no doubt appreciate that figures taken from a survey that you yourself commissioned may also be appraised critically.
Yes, which is precisely why we commissioned the independent analysis and consultancy institute AktivBo, which as been conducting tenant surveys within the housing industry for close to 30 years. The AktivBo staff ensured that all the surveys were conducted anonymously, which means we are unable to make any inferences about individuals and our customers’ feedback is evaluated in aggregated form only.