“We are pleased that as part of the public debate in recent months we can now hear the opinion of the people that matter in particular: our tenants. The result of the survey shows that our tenants think they are in good hands with us. That is very good news.” This was how Lars Urbansky, Management Board member of Deutsche Wohnen SE, summed up the tenant survey.
Most of the tenants – 78% to be exact – are satisfied or even very satisfied with Deutsche Wohnen as a landlord.
An even higher share of more than 87% are satisfied with their own apartment. This is another increase over the results of the 2017 survey. Back then the figure was 81%.
In this context our tenants are also very positive about relations with their neighbours. Then there is the friendliness of our employees and tradespeople. Satisfaction here is about 90% in both cases.
The high participation rate of 36% is a positive signal and encourages us to keep developing our tenant survey.