Close to the customer, close to people

Because good housing means more for us than just the proverbial roof over your head, our employees make sure that our tenants feel comfortable with us every day. These include customer support staff, caretakers, staff in the call centre and housing advisers, to name just a few. We would like to introduce you to four of them.

“It’s great when tenants ask me something and I can help them right away – even if it’s just a bike that has been locked inside by mistake, like we had recently. I am responsible for the safety of our properties, I in­spect empty units and report any repairs that need doing. Then I check the work carried out by our contractors, inspect the technical installations in the estates and make sure everything is clean and tidy.”

Steve Fleischmann
has been a caretaker at FACILITA Berlin since 2018.

Steve Fleischmann
Steve Fleischmann

“The customer hotline is often the first way our tenants get in touch with us, and I am always pleased when I can help people right there on the phone. Sometimes there are tricky calls from angry customers, when I am able to calm them down and find a solution together. Positive feedback is good for my motivation, because then I know the customer is happy, and I am too.”

Franziska Hohenegger
works in the Deutsche Wohnen call centre – and has done since 2017.

Franziska Hohenegger
Franziska Hohenegger

“As a customer adviser my main role is to be there for our existing tenants. So I’m always really pleased when I can help tenants in difficult situations and at the end of the day they are certain that we have found a satisfactory solu­tion for them.”

Akin Akbulut
is a commercial customer adviser in Berlin-Britz and has been with our company since 2015.

Akin Akbulut
Akin Akbulut

“My day­-to-­day work is assisting tenants in rent arrears who are at risk of losing their apartment. I advise them on all financial and social matters, and always with the aim of enabling them to stay in their apartment. It’s very motivat­ing for me when I see that my support has been of lasting help to the tenants. That applies particularly to people who have been thrown off track by a run of bad luck.”

Cindy May
works as a housing adviser in Berlin. She has been with Deutsche Wohnen since 2017.

Cindy May
Cindy May

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