New look and improved service
Deutsche Wohnen presented a new corporate design last year, some elements of which allude to Bruno Taut, the well-known architect who also worked on the Horseshoe Estate in Berlin, which is now a UNESCO Cultural Heritage Site. We also took this opportunity to relaunch our website. Now it not only looks new; above all it offers an improved service …
“We will successively be adding more functions to the customer portal. The fact that 5,000 customers have already registered, even without any active advertising, shows that we are on the right track”, says Philipp Stegemann, Product Manager Digitization, who is responsible
for the ongoing development of the customer portal. The aim is to offer customers an all-round, up-to-date service experience and make our services available around the clock. “We are offering this channel to our customers as an extra service; it doesn’t replace the existing channels like the hotline or email. It makes it easy to report any damage, download forms or find information about a variety of topics, which also makes life easier for the colleagues in the Service Points and the Service Centre, who then have more time to help customers
with specific individual concerns.